Introduction from June 2021 to August 2021

Three months have passed since our last Australian recession update and the effects of the pandemic continue to affect us all and with no end in sight for better times.

There are so many negative factors associated with this pandemic that increasing numbers of people seem to be frozen into an almost zombie state of loss, despair and inaction. In addition, much energy is being wasted on blaming those people who we believe have caused all the problems.

A better way forward would be to take proactive action to look after our own finances and wellbeing. Thank goodness for positive minded people who have, or are still adapting and creating positive outcomes, providing examples of success even in these chaotic times.

The Downside of the June to August period for Australian Businesses

It is unfortunately evident, only a small percentage of businesses have changed their operational practices and philosophies to adapt to this new business world. Whilst these few are doing very well, the majority have:

1. failed to adapt to the new order;
2. failed to protect themselves from their previous poor business practices;
3. failed to change the negative perceptions by restoring their reputations;
4. stumbled along in a zombie state; or
5. have already failed.

Our international borders remain largely closed, other than catering for the rich, famous and politicians, whilst denying Australians, family members, students, and workers from returning. It seems, even after 18 months, the various governments of Australia are simply unable to find a rational way forward to get our people home.

The exception to the above is shown when governments really want to, the very justifiable rescue of people from Afghanistan was initiated. This demonstrates to us there is always a means when governments are suitably motivated. Hopefully this rescue continues until as many people as possible are safe.

Again, our various governments have created such ambiguity in their statements and actions, many likely domestic tourists are simply not prepared to travel. In their minds, the risk of quarantine, or being held up for weeks because of border closures, plus the associated costs, makes any travel impracticable.

The RBA still advises it is unlikely interest rates will increase any time soon, even if inflation increases. They are also sticking to their mantra that they don’t believe everything will cost more, at least until wages increase. Wages however, are unlikely to increase for the majority of employees for some time. For instance, zombie business will probably have to let people go, or will be unable to afford any wage increases, or will have to close down. As a result, increasing numbers of people are, or are about to become Centrelink clients, as prices continue to increase – worsening the current scenario.

Regretfully, we also know that many people who are unable to find a job, stay on Centrelink pensions for many months, if not years. History also shows us, a number of these unfortunate people will never get another job and as a result, will always be a recipient of benefits.

Speculation continues as to why the RBA is NOT prepared to increase interest rates, even though inflation is on the rise. Perhaps the RBA is really indicating the economy is not improving and will not do so for some time? Their unsaid thoughts however, seem to be the opposite to what many politicians, business commentators, businesspeople and economists are publicly saying. These later commentators seem to be insisting all will return to a reasonable state of affairs once the lockdowns are over after the agreed level of the population is vaccinated

Management of too many large businesses continue with their past strategies, (discussed in previous reports) which are no longer valid and are failing to achieve the best outcomes for their businesses. As a result, we continue to see poor results repeating and/or creating new problems from those that are said to be eliminated.

As with all recessions and pandemics of this magnitude, some businesses continue to thrive, but of those which don’t, none will survive entirely unscathed. There will be increased business closures, people will lose their jobs, as insolvencies and preferential demands by insolvency administrators increase.

Businesses Globally

Little has changed from our previous reports; other than the following matters.

While predictable supply chain issues due to port closures continue, another negative factor has been observed. It is where unscrupulous shipping carriers are off-loading shipments mid voyage to take on more profitable work. The shortage of viable containers also continues to cause problems. Another recent development is the lack of modern shipping container ships to actually deliver goods, which suggests long term delivery problems will continue well in to the future.

As a consequence of the broken and disrupted supply chains, increased costs are already evident in most countries. In turn, these costs are already flowing through to all businesses and consumers and creating an inflationary spiral. Central bankers meanwhile are advising and pretending our escalating inflation is merely transitory.

Management in many businesses, are continuing to reduce investment spending; other than for resizing, or on forced compliance matters. Otherwise, it appears, management in many cases, is frozen in fear and refusing to see any potential upside to build a better business in the future.

Government and Other Support (or Lack of it)

Direct government support appears on the increase however many sectors and businesses are still missing out. This support is becoming increasingly unsustainable. There is also talk from the Federal government that if states do not fully re-open after reaching agreed vaccinated rates, support to those states’ businesses, may be reduced.

One of the real problems is the continuing calls for the majority of infrastructure spending to be focused on the capital cities. These calls continue even though many people have and continue to desert the cities in preference of the suburbs and regional areas.

Now that regional populations are growing, increased spending to support it is more important than ever. As discussed in previous reports, this spending would also bring many positive benefits, including governments receiving greater outcomes for the dollars they spend.

The effects of the latest Victorian Sate budget continues to impact negatively on business and consumers alike. In addition, many in business are not convinced the proposed guidelines for opening the economy are of value. Therefore, many business people are threatening to close down and move on. With media reports suggesting the exodus out of Melbourne and Victoria is growing, Victoria’s recovery will be even more difficult and prolonged.

Lack of Urgency

Due to Government assistance, the interfering actions of politicians and their bureaucrats, plus the RBA, the full negative effects of the recession have largely remained hidden to date. How long the negativity remains undisclosed is among the big questions we must all face sooner or later.

In spite of the above factors, it also apparent there still appears to be little urgency from business people on protecting their personal and business reputations. As a result, protecting and recovering cash to protect their business’s financial strength appears to be no longer a priority. This suggests, many business people believe maintaining outdated business models is more important than protecting cashflow and promoting a positive business reputation.

Many of these factors have been discussed in our previous reports.

Changes in the Major Cities

Since our previous reports, the people in charge of Australia’s major cities and their corporate allies, seem to have started to comprehend that trouble is indeed looming. It is also apparent they are yet to articulate any measures to show they have any real idea on how to adjust to the “new normal”. The best they can come up with, is to regurgitate the same old strategies, with little incentive to encourage people to stay or visit these cities.

As a consequence, these cities remain virtually as ghost towns, or irrelevant to people’s daily lives. With few people about, these cities depict a sad and sorry picture making the environment look even more physically unattractive. Again, many of the current problems have been discussed previously.

It is noted meanwhile that counsellors and businesspeople in other major cities around the world are looking at various progressive and interesting ways to reinvigorate their cities. A number of these initiatives seem to be working. Such evidence of reinventing the functionality and appearance of Melbourne and Sydney is not yet easily noticed.

Pent Up Demand Recovery

The theory that pent-up demand for buying will soon see the retail and consumer business environment recover continues without any real merit.

Among the factors not promoted, is the obvious loss of income and therefore associated cash flow, from having nearly fifty percent of the Australian population unable to work, or on reduced hours and/or with increased living expenses. These costs are incurred from being stuck in state border lockdowns, home isolation, quarantine and/or unable to work. Situations such as these cause loss of income, increased living expenses and the depletion of existing personal savings.

Furthermore, there may however, be pent up demand if there is no product available for purchase, then this demand remains unfulfilled and sales do not eventuate. In truth, we are yet to see the full effect of broken supply chains with the resultant delay in receipt of product. Already however, we are seeing loss of jobs because of these breakdowns and delays, or the additional costs and full effects of increasing inflation.

Many people who should know better, continue to lose large amounts of money to scammers, fraudsters, and poor investment decisions. With savings running out, or lost, this must also negatively impact on current and future spending.

The RBA actions and pronouncements continue to expand the three asset bubbles of land, share market and cryptocurrencies. The values of these assets, mainly due to cheap debt, continue to rise to ridiculous levels. As a consequence, the FOMO class are increasingly at risk of suffering major losses if there are major reductions in assets values. This group also include the young and others desperately looking to buy their first homes. As prices increase exponentially, these increased prices soon undo any benefit of cheap interest rates.

The RBA continues to advocate its existing strategies, one of which will result in many more people on reduced incomes, who will have to pay more, just to survive.

As a consequence of the above factors, it will be interesting to see the level of pent-up demand and whether it helps to make up a reasonable proportion of lost earnings and jobs. After all, the only real source of funds for the majority of people for satisfying any pent-up demand will be from savings, borrowing, or from do-gooder sanctioned THEFT.

As we know, if we spend our savings on surviving or on unnecessary products and services now, there may be nothing left for future genuine emergencies. After all, once savings are depleted, repaying debts on loans procured to purchase necessities now, eliminates or reduces the means for future purchases.

Furthermore, if people steal due to the do-gooders and politician edicts, their victims’ future spending capacity is also reduced. Meanwhile, those with funds and who have lost faith in the “… it will be okay” messages, will continue to spend prudently, or save until they feel safe enough to spend more extravagantly.

Destruction of Trust

The politicians, their favourite bureaucrats and health experts, plus the police, may have the power of legislation and the law on their side. They are however, fast losing any goodwill because of their previously inconsistent, often draconian and simplistic actions.

Many of their decisions were and continue to be deemed cruel and lacking any semblance of empathy or humanity by the general public. As a result, many people are fast losing their trust for many of these parties, and this further exacerbates our current circumstances.

One particular group adversely affected on many levels, is the police force. For instance, the:

1. actions of a few of their members has been over the top in some situations;
2. adverse publicity this behaviour has received;
3. fact that many police may be forced to take actions which are against their personal beliefs;
4. perception that police are only acting for their political masters, which results in their frustrations and seen in more aggressive responses during the “freedom marches”;
5. loss of respect for themselves as individuals for being forced to take sides;
6. recruitment of people, that previously held idealistic notions of what the police stand for, might now have second thoughts of joining; plus, the most telling
7. lack of trust of many in the general public as a result of the above factors, etc.

Another obvious outcome of the pandemic has been the exposure of the total inadequacy of our education and health systems. As we have seen, teachers and nurses, many of whom joined their professions with the best of intentions, are now leaving, burnt out, or with mental issues. What is worse, there seems to be few ready replacements, except for the recent decision to import replacements from overseas. Unfortunately, there may be few replacements because our situation is largely the same as in their own countries.

In these circumstances, it is obvious, if these professions are to be rebuilt for our future well-being, everything must be properly reviewed. This includes the current business models, methodologies, and ideologies, which has resulted in the current problems. The behaviour of all politicians, bureaucrats, hospital management, and the operational conditions which they have created, must also be reviewed.

After all, if financial resources are limited, why are some of the above people in charge of teaching and health resources, receiving bonuses for their basic work? Meanwhile we know, many frontline teachers and nurses, and paramedics, are working under appalling conditions. As we are all starting to recognise, many of these conditions, which are already considered unsafe, are also occupational and health claims just waiting to be exposed.

Other Factors

The lack of people willing to work and/or move to regional areas, plus qualified employees, is consistent across all states and regions. These issues have been discussed in previous reports and continue to be published regularly in the media.

Increased costs are being heaped on all businesses and will continue to impact adversely on their viability. As a result, notwithstanding whether these forced costs are good or bad, they severely inhibit a business’s ability to make a PROFIT. Without the incentive of making a profit, why would anybody risk their capital and wellbeing to open or keep a business? Again, this is a major issue which is going to affect the viability of the country well in to the future.

This later aspect is noted by the number of restaurants in Victoria completely closed at the moment due to the current lockdown. It appears they do not believe that is worth their while to open just for takeaways. In addition, larger restaurants and hotels are already threatening they will not reopen until they can have a reasonable number of patrons to justify the cost of reopening.

Many of these factors have been discussed in our previous reports.

The Positive Aspects noted from June to August

The same positives which were evident in previous months have continued in this quarter.

Governments continue to offer a level of support to some people who have lost their jobs, or to keep some businesses from closing down.

It is really pleasing to see those charities, organisations and people who continue to try and help those less fortunate. Unfortunately, many of these groups are facing an increasing battle with reducing resources. Their enthusiasm and courage to keep going under the current circumstances is to be admired and gives us all a positive model to follow.

Inspiring and interesting stories of businesses and individuals continue in all sections of the community. Nowhere do we such examples more than in regional Australia, where many small businesses are starting up and even thriving. There is even talk of finding ways to reintroduce manufacturing back across all of Australia.

These examples show that positive outcomes are still possible and show that a business can adapt to survive and even prosper. Hopefully many of these efforts will continue and inspire many others to adapt and stay in business to be profitable well into the future.

Due to the lockdowns and state closures, the increase in visitor numbers to regional areas of each state, when allowed, continues to support local regional businesses. There is also a major emphasis on the concept of supporting Australian businesses, even if their prices are higher than their corporate or international competitors.

These developments are due to innovative marketing programs, coupled with the adaption and increased use of technology, plus the restrictions on overseas travel. These and other strategies, have assisted in the survival of many small and medium sized rural businesses.

As more people leave the big cities, migrating to regional areas, the lack of services and infrastructure will become more apparent. Hopefully, governments will supply a better standard of support services in those areas as the call for more spending increases.

It would be a shame if a lack of funding to regional areas was to hold up the development of growth just as these environments start to develop into more viable communities. Of course, herein lies one of the major conundrums for governments. Do they continue with infrastructure spending that only benefits major cities, (with depleting populations), or is it more responsible to spend the money on regional areas where the population is actually increasing?

In Summary

There have been a small number of positive aspects from the June to August 2021 period. These positive examples continue to show there is still scope to innovate and reconstruct businesses for survival and growth. An increase in consumer spending in a number of areas, such as restaurants and manufacturing industries continued until the latest lockdowns in August.

It is also evident, customers, when they can, are supporting local businesses, and are even prepared to pay a premium for local goods and services. Regional manufacture also seems to be on the rise and a more positive focus is starting to emerge on returning more manufacturing back into mainstream Australia.

Regretfully, we continue to see the worst of human behaviours including organisations and many politicians, bureaucrats, the RBA and others with power. As a result, it is not surprising to see they are increasingly losing the goodwill and respect of the general public.

As this loss of respect escalates, much of the general public continue to lose their faith and despair for their future welfare. As a consequence, increasingly many have been driven to acts of desperation, understandable although not condoned, which further complicates our chances of recovery.

There are also too many business people who are not taking ANY positive steps to restore, or confirm, their payment and financial reputations. In fact, and as a result, we expect to see when they do face insolvency, there will be an increasing amount of debt left behind for their creditors to write off.

When you add up all the costs being imposed on businesses these days, the long-term outlook for people looking for jobs and/or pay rises, does not look good.

In light of the above factors, many people already see no light at the end of the tunnel with only projected ongoing negative thoughts for the immediate future. This is despite the positive noises from people with vested interests, who claim everything should be back in reasonable order shortly. The reality is for many, there is unlikely to be any real positive changes for the rest of 2021. Unfortunately, this situation may get worse into 2022 as the consequences of business closures starts to take effect.

If you have any questions, require any further information or need support, contact kim@creditmatters.com.au or telephone +61 3 9886 6707.  Ah: +61 3 9802 0608, or Mb: 0411 649 261.

Introduction from March 2021 to May 2021

Three months have passed since our last Australian recession update and the COVID19 virus is still causing many changes in our professional and private lives.

While it’s abundantly clear there are no shortcuts for returning to “normal,” many new business opportunities are being created all around us.

However, despite the positive opportunities, many outstanding debt issues are becoming evident. It’s also apparent that little has changed in the mindset of many business people. Still too many appear to act as if their business is immune from the effects of the recession and pandemic.

The Downside of the March to May period for Australian Businesses

It’s evident that few business people have realised that business practices have to change during the recession and pandemic. For example, improving cashflow and reputations is an ideal starting point. Unfortunately, perhaps the good news stories in the media are inspiring them to simply trust that “it will all work out - somehow.”

Unfortunately, our international borders remain largely closed which prohibits the return of Australians from overseas, along with students and workers which many businesses rely on to keep operating.

Meanwhile the mere mention of a virus-affected-tourist leaving quarantine strikes panic into our state premiers. As a result, recuperating businesses are disrupted again, whilst incurring further costs. Doubt is also evident in many domestic tourists’ minds on whether the risk of a 14-day spell in isolation, or from incurring extra costs whilst not earning their normal income, is worth travelling interstate at all.

Management of many of our larger corporations are continuing to fall back on time-honoured, value adding business methodologies. Many of these former strategies have not stood the test of time of actually adding value to the business. As these unsophisticated and often ineffective strategies are implemented, we see the poor results repeating and/or creating new problems from those that have been said to be eliminated. These strategies have been discussed in detail in our previous reports.

The RBA advises the bottom has been reached for interest rates and is unlikely to be reduced further. It is also unlikely that rates will be increased for the next few years. These predictions may have to be changed as inflation, caused by various factors, is increasing and the unemployment figures are said to be improving.

As with all recessions, there will be profitable sectors of the market, while others suffer genuine problems. Once the poorer businesses and their zombie cousins start closing down, this will impact negatively on all their suppliers’ cashflow and profits. No business is going to survive entirely unscathed as insolvencies and preferential demands by insolvency administrators are bound to increase as a result.

Businesses Globally

Nothing has changed from our previous reports which are repeated below.

The constant breakouts of the virus, lockdowns, border closures and local wars will continue to curtail the movement of people and cause disruption to previous business practices. The volume of business closures is higher than ever, even if they are not ending-up under an insolvency administration. Whole industries, as in Australia, are affected negatively due to a lack of people attending face-to-face conferences, entertainment venues and sporting events.

We are also seeing how shortages, (and/or slow, or no delivery) of goods is affecting businesses across the world. Building supplies, inputs to build technology products, consumer goods and motor vehicle component deliveries are being delayed with shipping costs on the increase. As a result of supply chain problems, businesses (many with already declining profit margins) cannot continue to bear increasing costs. In turn, all these costs must flow through to all business and consumer communities, creating an inflationary spiral which may easily get out of hand.

Furthermore, businesses and peoples’ spending habits are changing; even as we write this report. The volume of retail sales of discretionary goods and services is volatile, ranging from the positive to the negative. The same goes for many businesses offering essential products and services.

Businesses are now reducing their investment spend as they analyse their expenses. The exception is with compliance, and/or on changing their work structures. The problem is that many businesspeople doubt whether these costs add any real value to their business(s) or customers.

Government and Other Support (or Lack of it)

Direct government support for employees has now closed down for many specific industries and businesses. Meanwhile, specific support programs are available for training and development of other industries. This support, however, will in time, become increasingly unsustainable; even if many people are kept in business and more profitable businesses are created in the short-term.

One of the real problems is that, increasingly, we see ever more money is being made available for infrastructure spending around capital cities. Unfortunately, many people are deserting the major cities for city fringes, the suburbs and regional areas.

As a result, the demand for more government spending on infrastructure spending in regional areas is increasing. There has been a lack of regional spending in previous years and now with increasing populations, it is more important than ever. As discussed in previous reports, this spending would also bring additional diversity of work and prosperity to the regional areas of our country. It would also seem that governments would receive a greater benefit for the dollars they spend with this approach.

How ironic that it is when governments wanted to decentralise business and government jobs to the regions a decade or so ago. The aim was to take the pressure off the major cities and create more regional jobs. That experiment failed, mainly due to the fact that people didn’t want to leave the cities. Now that people are deserting the major cities in their droves, city centric people with vested interests are demanding more money for infrastructure in and around the big cities.

Unfortunately, the latest Victorian Sate budget is geared to add extra costs to many businesses and consumers in Victoria. And not just in Victoria. There are many critics who point out, this budget will make the recovery in Victoria even more difficult.

Lack of Urgency

Government handouts, rental deferrals and a stay on insolvency requirements are also coming to an end in Australia. The ATO (Australian Taxation Office) has been willing to assist in the short term. They are however, now advertising that all businesses will soon need to resume paying their taxes.

The time for all zombie and other struggling businesses to get their affairs and commitments in order, is quickly running out. The situation for their suppliers is starting to get critical. For example, if these businesses do close, any existing debts will remain unpaid. Then, even if the suppliers did receive any payments within the previous six months, these payments may be deemed to be preferential payments. If that is the case, insolvency administrators will seek the return of those preferential payments.

In spite of the above factors, it also appears there still seems to be little urgency from business people to try and protect themselves, their businesses and reputations proactively.

The business people who are aware and trying to do something, fall in to two main groups, (as detailed in previous reports).

The first group will take positive action as though nothing is wrong and project a normal approach to their strong business practices, with few signs of weakness as they go about their affairs.

The second group will rush around in a panic and send out red flags, showing they are in trouble. In turn, this approach will end up costing themselves a chance of survival because of the extra costs incurred as switched-on creditors start to demand prompt payments.

Changes in the Major Cities

As the pandemic keeps rearing its ugly head, the recession deepens and major cities around the world are becoming increasingly unattractive for business, for the people that live there and for visitors. These cities are desperately trying to avoid becoming ghost towns or irrelevant to people’s lives. Meanwhile, the empty stores, resulting from fewer people on the streets, makes the cities even more physically unattractive. Unfortunately, city councillors are still advocating throwing even more money designed to attract workers and visitors back, even though evidence shows many people are reluctant to return. Not even with the backing of government and their bureaucracies, plus big business and traders, are people returning in the numbers required.

It is unlikely that major cities will be attractive to new social infrastructure-type businesses as they see current businesses of a similar type closing their doors. On a recent visit to the city of Melbourne I saw a large number of empty shops and buildings. This observation was backed up by a recent report which estimated 20 percent of buildings in Melbourne remain unoccupied.

I did note however a large number of restaurants were relatively well patronised for dinner. Whether restaurants can survive on one meal a day, is another story. It will be interesting to see how many restaurants and cafes which only open for breakfast and/or lunch can survive.

Finally, as I write this report, it is stated that the Victorian government is raising taxes and will open another drug injecting safe house in Melbourne’s CBD. Currently, the opinion of many is that these actions will not help the city survive, let alone return to being the most liveable city.

We note counsellors and businesspeople in many other cities around the world are looking at all sorts of progressive and interesting ways to reinvigorate their cities. Unfortunately, it appears many of Australia’s major city counsellors and their business people are resorting, at this stage anyway, to the old strategies without any true innovation. As such, it is feared that much public money and their efforts will continue to offer little positive return.

Pent Up Demand Recovery

Today the theory that the pent-up demand for buying will soon see the retail and consumer business environment recover. There are many reports in the media, where businesspeople, economists and others, claim that pent up demand, coupled with increased savings, will lead the recovery.

Unfortunately, this theory is not always been backed up by evidence from the real world. Yes, spending has increased in a number of sectors of the economy, however there are many sectors still missing out. Nevertheless, many people are still cautious and would be reluctant to splash out, despite the glowing reports of the economy rebounding and by the positive news presented in the media from parties with vested interests.

For conservative minded people, there are still too many “unknowns” as lock-downs continue around the world; and even in Australia. With state premiers rushing to lock-down or restrict travel movements as soon as another virus carrier is found after leaving quarantine, just reinforces peoples’ concerns. The current lockdown of seven days, now increased to 14 days, (due to Melbourne’s latest outbreak) is not going to help.

In addition, the ongoing requirements for people to get tested and stay isolated for 14 days, some without payment, or without the means to earn an income, just causes more angst for everybody.

The great saviour! The roll-out and take-up of vaccines, is not progressing as well as intended. Due to the apparent inconsistency of information on how, why and type of vaccines available, continues to play on peoples’ minds.

Many naïve and vulnerable people are still losing large amounts of money to scammers, fraudsters, and poor investment decisions. With savings running out, or lost, they are also spending less, especially as their returns from traditional safe investments are further reduced. In turn, this must impact on current and future spending.

From another perspective altogether, the RBA’s actions have created three asset classes; land, the share market and cryptocurrencies. Values have risen to such ridiculous levels that this has created asset bubbles. As a result, if any great reduction in asset value should occur, more and more average Australians, including the FOMO (fear of missing out) class, are at risk of suffering major losses.

As we have seen in the last few weeks, with the fall in the value of bitcoin, it is obvious the adage of investment is true. “What goes up, can come down.” The number of cryptocurrency investors who have lost money directly, or will lose money if they borrowed to buy the currency, may never be known in the short term. However, what is a known certainty, is their future spending capacity has been reduced accordingly.

Whilst there may be pent up demand, with many dollars still in savings, the current state of affairs means that many people continue to save, or remain hesitant to spend.

Destruction of Trust

Increasingly, in regards to our politicians, government bureaucrats, RBA and others in powerful positions, we see the reduction of trust continue. Due to the great disconnect in their actions and the actual effects happening in many peoples’ lives, the general public is fast losing its trust for many of these parties.

You then look at what state governments are doing, and the distrust of politicians is further eroded. The most obvious examples start with the pay and benefit increases for the politicians and their bureaucrats. Other negative examples are the border closures followed by wasted money advertising for interstate tourists. The Victorian Government’s latest budget has also done nothing to enhance the trust of their citizens, and which, has fuelled a high degree of anger, especially in Victoria.

It will be interesting to see the effect on land values and jobs around the country and in Victoria in particular. What many people may not see at this time, is the potential side effects this budget will have on peoples’ lives, jobs and land values in other states. Unlike most state budgets, this budget is likely to have a material effect in other states in the coming years.

Other Factors

The great battle for qualified employees continues across all states, and specific regions, plus in many industries. These issues have been explained in previous reports and continue to appear almost daily in the media.

We also know from press reports and feedback from removalists, people were, and continue to leave Melbourne and other areas of Victoria at an unprecedented rate. It appears this mass exodus has been building over the past year, before the recent state budget. Post budget, it would not be surprising if this rate continues for years to come. History repeating itself...?

However, there are other factors in play, which are adding costs exponentially to all businesses, irrespective of size. As a result, notwithstanding of whether they are good or bad, these costs are being forced on to the business community, severely inhibiting a business’s ability to make a PROFIT.

What is equally bad is, many politicians, bureaucrats, unions and other do-gooders which are forcing these costs on business, will probably never support those businesses which incur these costs. As is the case of many of these “cost dictators”, price will dictate who and where they buy from. To add insult to injury, many of their purchases will not even be supplied by Australian based businesses.

If you cannot make a profit, why-in-the-world would anybody start up or keep a business going? This question never seems to enter the minds of those which are advocating and forcing all the extra costs on businesses.

Even if business owners decide to continue operating, they will look for other methodologies to operate in the hope of making a PROFIT. Unfortunately, the result will be that many of the people the politicians, bureaucrats, unions and other do-gooders reportedly wanted to help, will suffer adversely.

The banking industry is adding to the woes and costs of business owners by closing branches, or operating with inadequate staff numbers and/or poor processing philosophies. Their one-dimension philosophy of driving customers to use digital facilities, poorly supported by proper human backup, creates unnecessary costs being forced on business owner and consumers.

The Positive Aspects noted from March to May

The same positives which were evident in previous months have continued in this quarter.

Governments have continued to offer some level of support to people who have lost their jobs, or to keep businesses from closing down.

The organisations and people who continue to support those less fortunate, or lonely, or who have lost their employment, continue to do their best in a very difficult environment. These organisations are now under increasing pressure as increasing numbers of people are seeking help. Meanwhile the numbers of people volunteering and willing to support these organisations are declining.

Inspiring and interesting stories continue in the media of businesses and individuals from all sections of the community which have adapted and are creating new products and services. Apart from a small number of industries, it appears many other businesses and industries are adapting the way they operate with positive outcomes for all stakeholders. Hopefully many of these efforts will flow into other industries and continue to be profitable well into the future.

Many businesses are learning and adapting to new ways of working with their suppliers, customers and employees. By learning to collaborate, these businesses find a better way of helping each other and find better strategies of doing business. There are also many stories continuing to show that new businesses are being created out of old ones, combined with new innovations.

Due to the lockdowns and state closures, the increase in visitor numbers to regional areas of each state continues to support local rural businesses. There is also a major emphasis on the concept of supporting Australian businesses, even if their prices are higher than those of their competitors. These developments are in part due to innovative marketing programs, coupled with the adaption and use of advancing technology. These interventions have assisted in the survival of many small businesses in regional areas.

As more people leave the big cities, migrating to regional areas, hopefully, government will supply a better standard of support services in those areas. Of course, this will be one of the major conundrums for all governments. Do they continue with infrastructure spending that benefits major cities, (with depleting populations) or do they spend on the regional areas where the population is increasing?

In Summary

There have been a small number of positive aspects from the March to May 2021 period, which continue to give businesses hope. An increase in consumer spending in a number of areas, such as restaurants and manufacturing industries are examples.

It is also evident, customers, when they can, are supporting local businesses, and are even prepared to pay a premium for local goods and services.

Regretfully, we also continue to see the worst of human behaviours and organisations which we rely on and/or, look up to for guidance.

The behaviour of many politicians, bureaucrats, the RBA and others with power, are causing, many people to lose faith and despair for the future. The Victorian government’s latest budget is a perfect example of the lack of understanding on how the recession is affecting all people.

There are also too many business people who are not taking positive steps to restore, or confirm, their payment and financial reputations. It is these businesspeople who will find it difficult to continue with traditional and out-dated business practices as business insolvencies keep rising.

When you add up all the costs being imposed on businesses these days, in the long term, the outlook for many employees is not promising. This means many people may end up without a job, or even unable to find one. In turn, this will have a flow-on effect for families, the business community, government revenue and spending.

In light of the above, many people already see no light at the end of the tunnel, with only ongoing negative projections for the future. This situation is likely to continue for the rest of 2021.

If you have any questions, require any further information or need support, contact kim@creditmatters.com.au or telephone +61 3 9886 6707.  Ah: +61 3 9802 0608, or Mb: 0411 649 261.

Introduction from December 2020 to February 2021

Three months have passed since December 2020 and the COVID19 virus and its affects have continued to dominate nearly all aspects of our personal, social and business lives.

It’s clear this virus continues to be a real problem, especially as it is now mutating and has reasserted itself in many countries.

Many of the negative business and outstanding debt issues, which are yet to be felt, remain in place. It also appears that little has changed, in the mindset, of many business people who appear to act as though barely anything has changed within their business.

The Downside of the December to February period

Business

In Australia

It is still apparent, that few business people have realised that doing business has changed due to the recession. Many still seem to be fooled that all is well because retail in most areas was doing okay; housing and share market values were improving leading up to Christmas and in to the beginning of 2021. Retail sales were especially on the improve.

The above situation is unlikely to continue however, due to the detrimental effects of constant border closures in Australia. Meanwhile since Christmas, the plight of the tourist, arts and sports communities continues in all states.

The thoughts of the captains and senior managers of large corporate business make interesting reading, (if you have followed their statements in the media). Most of their comments seem to indicate a lack of interest in protecting their business’ reputations, ensuring revenue from sales is collected as quickly as possible or in quickly paying down their debt(s).

Rather, we see the same old objectives of cost cutting, staff training, outsourcing, automation, digital transformations, retrenchments, taking advantage of cheap interest rates etc. These strategies have been popular in the past. However, a number of these strategies will now cause more damage than benefit. After all, interest rates are unlikely to keep falling and can only go up, especially if inflation occurs

Furthermore, too many zombie companies still exist. The negative effect on suppliers’ sales and accounts therefore is yet to be felt. When the wholesale support stops, the real pain will begin, and no business, especially those offering B2B credit will escape unscathed.

Many people involved with businesses which are not doing well, or just surviving, are still not asking the questions they should; about the possibility of insolvency. This is despite warnings from insolvency administrators and other business professionals who are increasingly advising directors and owners that this may be a wise action to take.

Globally

The situation in many countries is even worse than in Australia; due to constant lockdowns, border closures, and local wars. These are the actions which curtail the movement of people and cause disruption to normal business practices. Businesses are closing faster than ever. Whole industries, as in Australia, are affected negatively due to a lack of people going to face-to-face conferences, entertainment venues and sporting events.

Furthermore, businesses and peoples’ spending habits are changing; even as we write this report. The volume of consumer sales of discretionary goods and services is volatile, ranging from the positive to the negative, depending on the business needs. Businesses are now also in many cases, currently reducing their investment spend. Furthermore, much of their current spending is now on compliance, and/or on changing their work structures, as they try to survive in a COVID world.

Government and Other Support

Short term support by governments, creditors and debt collectors is just that, short term. When the day comes to start paying the bills and deferred debts again, that is when the real problems will surface.

A number of government support programs are coming to an end in Australia as it is suspected they also will in other countries. The current level of support is becoming increasingly unsustainable and will have many negative consequences in the years ahead. Of course, there are those countries which will continue to print money and offer support, irrespective of costly repercussions to their citizens over the long term.

Government initiatives are still being fine-tuned as governments try to keep specific businesses and industries viable and people in jobs. Unfortunately, reviewing what is on offer, many of these initiatives will arrive too late, or be insufficient to keep businesses alive and their employees in work. Alternatively, many of the initiatives will be wasted on the wrong targets.

Lack of Urgency

Government handouts, rental deferrals and a stay on insolvency requirements are also coming to an end in Australia. However, there is another bogyman sitting on the sidelines which has also taken a benevolent view of payments to date. The ATO (Australian Taxation Office) may have been willing to assist in the short term. We note however, they are already advertising that businesses will need to start paying their various taxes, employee superannuation, and BAS etc.

The time for all zombie and battling businesses to get their affairs and commitments in order, is quickly running out. Even worse for their suppliers, is the fact that any existing debts at the time these businesses close are unlikely to be paid, plus there is the likelihood that insolvency administrators will seek the return of preferential payments made before the closure.

It would appear the situation above will be similar in many other countries, which will also negatively affect global exporters.

In spite of the above factors, it also appears there still seems to be little urgency from business people, in any country, to try and protect themselves and their businesses proactively.

The business people who are aware and trying to do something, fall in to two camps.

The first camp is those with a strong emphasis on proactively (i) collecting debts owed to them, (ii) clear debts they owe and (iii) build up cash reserves. More importantly, they are enacting strategies that show no sign they are in a panic. In doing so, they are also sending signals they are operating within normal business terms and not receiving preferential payments. In this operating mode, they are protecting their business and financial reputations.

In the second camp are those who suddenly realise that their business is in trouble. In an effort to survive, these businesses exhibit signs of panic. As a result, they rush around collecting all the debt they can, in such a clumsy manner, it sends out the message they are in trouble. In addition, they are also frequently forgetting the principles of good business. As a result, their day to day operations become sloppy and inefficient.

It is the second camp of businesses which get in to the most trouble through a failure to quickly and professionally collect their outstanding debts, many of which may be subject to preferential payment action. Even if these businesses survive, their reputation and standing with their customers is usually tarnished for many years.

Changes in the Major Cities

As lock downs continue, border closures go up, as a result, there is a serious lack of tourist and visitors. The major cities of the world therefore are desperate to avoid becoming ghost towns. It is only now that city counsellors are starting to realise, that the “old normal” has gone, at least for the short to medium term. Consequently, the people who mean well and are still advocating businesses to return to the city as if nothing has changed, are potentially wasting their time and money.

Trends from overseas cities show they are being reconfigured in many different ways by their remaining citizens. A number of changes are positive and others are negative. Whilst a large number of people are permanently leaving the city altogether, others are moving to different areas within their cites.

Business people, city counsellors and governments are wanting people to work and shop again in their major cities. Unfortunately, due to the constant lockdowns, everybody is losing confidence and businesses are closing for good. With major tourist groups and conferences not returning in the short-term, this will exacerbate the situation even more.

Consequently, it is unlikely that major cities will be attractive to the new social infrastructure type businesses for some time. This begs the question: “How do the major cities survive intact in the meantime until the people return?” It appears until city counsellors and business people change their vision and focus on reconfiguring their cities, many of their efforts will be in vain.

Pent Up Demand Recovery

The theory is, as people are saving and not spending for many different and logical reasons, the pent-up demand for buying will soon see the retail and consumer business environment recover.

Unfortunately, this theory is not always backed up by the real world. Yes, as lock-downs have been periodically lifted, there has been some increased spending. However, it has levelled off since the traditional Christmas period. With new lock-downs around the world, and doubts, by many, on the effectiveness of vaccines, businesses and people have stopped spending again. Due to the inconsistent information, the uncertainty continues.

No one is sure of anything anymore, or what the new normal will look like. People who are naturally conservative, and/or frightened of the future, are saving, paying down debt and only spending money on the essentials, or perhaps occasionally on a few small luxuries.

Whilst there may be pent-up demand, we know much of the money provided by government handouts has been already used-up on clearing debts, or just surviving. We also know that money spent on drugs goes on unabated, and increased expenditure on alcohol and gambling is continuing.

We also hear evidence of large quantities of money being lost to scammers and fraudsters.

In another sign of the times, the share market seems to be the new casino-of-choice as people. Currently we note many young, first-timers, or the naïve, think that the share market always goes up. Already we are hearing of losses as people speculate on which direction the stocks will move. Goodness knows how many will suffer huge losses, should the markets fall again to any major degree.

So where is all the money going to come from to fund the pent-up demand theory?

Destruction of Trust

Another disturbing factor has become obvious. It is to see the people and organisations we all depended on, or looked up to, flounder or actively work against the good of the communities in which they operate or serve.

These factors were presented earlier and it appears, those that we rely upon to lead the way, are still avoiding their moral and civic responsibilities. As a result, people are not heeding to the demands, (and requests) for understanding, or the statements that “… all is good and they have all the answers.” Which they clearly do not!

Other Factors

There is sound evidence that many employees, and others, receiving government benefits, at times greater than their normal wages, are refusing to go back to work. Viable businesses therefore, are unable to reopen properly. It will be interesting to see what happens if, or when those workers seek a return to work.

At the end of February, businesses still cannot find employees unless they are paid “X” dollars above government handouts. In addition, there are many people who are just not prepared to do the work which is available. because it is “too hard”, or they are not prepared to venture into regional areas of Australia – where there’s plenty of work.

A number of unions still do not appear to accept that the recession, or, at least, a very bad business downturn is with us. We still see their continued demands for more and more benefits and wages. As a result, many of the unions which are demanding more increases, are working against the employment, and benefit of their members. In the case of many smaller businesses, there is simply no profit leftover to pay these additional demands. Many business owners therefore continue to look for other ways and methodologies to operate in hope of producing a PROFIT.

It is therefore pleasing to see against the above trends, that there is an initiative currently being work out. We have sighted evidence that a new employment arrangement is being brokered with the unions to help small businesses. Whether it eventuates, and/or amounts to anything is another matter entirely. We all live in hope that it will become a reality.

The story of the two banks continues to play out with a great disconnect between the central banks and retail banks. The central banks are advocating debt and spending is good, saving is bad. While, on the other hand, the retail banks are saying, because there are so many risks, and interest rates being so low, they require security to lend.

The Positive Aspects noted from December to February

Governments have continued to offer what they can to support people who have lost their jobs, or to keep businesses from closing down.

We must also applaud all the organisations and people who continue to support those less fortunate, or lonely, or those which have lost their employment. It is pleasing to also note the efforts of local charities which continue to try and support the less well off. Sporting organisations are also trying to look after their members and supporters.

Unfortunately, many organisations which support others are doing so without any support from governments, although they (Governments) also benefit indirectly from the work of these organisations.

There are inspiring stories in the media of businesses and individuals from all walks of life and circumstances, which have adapted and are creating new products and services. The range of new or adjusted products and services are almost never ending. Hopefully many of these efforts will continue to be profitable well in to the future.

Many businesses are learning and adapting to new ways of working with their suppliers, customers and employees. Through collaboration comes a better understanding of each parties’ needs and finding better ways of doing business. There are many interesting stories continuing to show that new businesses are being created out of old ones, or new innovations.

One major benefit of the lockdowns and state closures, has been an increase in visitors to the regional areas to support local businesses. As more people leave the big cities, and with increased numbers of people visiting regional areas, hopefully there will be a better standard of support services in these areas. Of course, this will be one of the major conundrums for all governments. Do they continue with infrastructure spending that benefits major cities, or do they spend on the regional areas which see an influx of people?

In Summary

There have been a small number of positive aspects which continue to give businesses hope from the December-February period. There has been an increase in consumer spending as people are now permitted to leave their homes more often.

Regretfully, we continue to see the worst of behaviours of the people and organisations which we rely on and/or, look up to for guidance.

Many business people are still in denial of their situations, and therefore, are taking little proactive action to restore, or confirm, their payment and financial reputations. As a result, with the lack of business acumen and urgency, the ongoing viability of many businesses is in question. Undoubtedly, with many people still seeing no light at the end of the tunnel and the ongoing negative projections of the future, this bodes ill for all of us in the future.

The real problem we all face, is that apart from those who are already experiencing the worst of times, the real pain is yet to be experienced. That time is still six to twelve months away. In the meantime, with few positive factors visible, the truth is that the negative factors are slowly and actually multiplying.

If you have any questions, require any further information or need support, contact kim@creditmatters.com.au or telephone +61 3 9886 6707.  Ah: +61 3 9802 0608, or Mb: 0411 649 261.

Introduction from September to November 2020

Another three months have passed in 2020, where the COVID19 virus and its affects have continued to dominate nearly all aspects of our personal, social and business lives. It is interesting to note the variety of approaches by different countries, and even the states within the same countries, on dealing with this virus.

What is clear is that once an area is clear of the virus, despite the best efforts of the authorities, cases of the virus can still reappear. New Zealand and South Australia are perfect examples which had appeared to be clear of the virus for some time.

Many of the negative issues which are yet to be felt, remain the same as for the previous period of May to August and are repeated again below.

The Downside of the September to November period

Business

It is still apparent, that few business people have realised that the processes of doing business have changed because of the recession. Many seem to be fooled that all is well because retail and housing sales are improving.

There are many zombie companies which are still hanging on because of reduced rates, the slow payment of suppliers, government handouts, restrictions on debt collection and a different approach to short-term relief on insolvency laws and trading insolvently.

As a result, we are yet to see many businesses entering insolvency administration and a follow up of preferential payments by insolvency administrators.

Unfortunately, many more businesses may still go out of business because of external factors they cannot control, including:

1. the removal of government support;
2. the realisation that many of their customers will not be coming back and as a result, their business has little future;
3. on-going supplier and customer frauds due to a desperate attempt to “sell” their way out of insolvency;
4. the removal of creditor’s rights in some jurisdictions to pursue legal costs even where there is a legally binding contract allowing such action;
5. preferential payments to be repaid or defended in the future, etc.
6. living in the hope of finding a “white-knight” investor to save them from insolvency and prevent them losing everything, etc.

Government Support

Short term support which has been offered by governments, creditors and debt collectors to keep many enterprises going, is just that, short term. When the day comes to start paying the bills and deferred debts again, that is when the problems will really occur.

Further government initiatives are still being announced as governments try desperately to keep businesses solvent and people in jobs. Unfortunately, reviewing what is on offer, it appears many of these initiatives will arrive too late to save many businesses, and their employees, or be will be wasted on the wrong purposes.

Lack of Urgency

In spite of the above factors, it also appears that there is no urgency in the business community to protect their financial and payment reputations. We still notice slow payments, a lack of responses to enquiries regarding outstanding invoices and few “catch up” payments to restore payment reputation.

The engagement of professional employees coupled with the implementation of sophisticated strategies, are still missing within many of these same businesses. Again, these factors are another component which may have helped avoid the worst of any problems caused by the recession.

Changes in the Major Cities

A further demonstration of the changes ahead can already be seen in the major cities of the world. People and businesses are leaving and many will be on a permanent basis. Those businesses which are leaving or not reopening, include the supporting infrastructure type businesses such as florists, hairdressers, dry cleaners etc. 

It is only now that business people and governments are starting to tell people it is okay to work and shop again in the cities. However, many workers are either restricted from returning, or do not want to return. When you cannot force people to return to work in the cities, these calls will have limited success, especially when people are afraid or have enjoyed working remotely. It also appears, worker numbers are going to be limited until well into 2021 as businesses struggle to operate in a COVID safe way.

Furthermore, major tourist groups will not be returning in the short-term, and maybe still not at all in 2021. Unfortunately, neither will many major events such as conferences, sporting and artistic be held until late in 2021 with their usual crowds unless an effective vaccine can be found.

Many businesses are also still refusing to open because of government regulations regarding numbers and social distancing. These restrictions are impacting on the viability of the business who see no point in opening, only to go broke.

The question therefore remains: “How do the major cities survive intact in the meantime until the people return?”

Pent Up Demand Recovery

There is currently much talk of the regeneration of business and the economy will occur naturally through “pent up demand” when the lock downs and restrictions are lifted. However, past evidence suggests much of the money not already spent on consumables or additional work or household goods, has been used for other purposes.

Nevertheless, there has been a positive turnaround in spending as restrictions are being lifted and interstate barriers come down. Whether this spending is sustainable after Christmas is another story.

Destruction of Trust

Another disturbing factor has become obvious. It is to see the people and organisations we all depended on, or looked up to, flounder or actively work against the good of the communities in which they operate or serve. 

These factors were presented previously and it appears, those that we rely upon to lead the way, are still avoiding their responsibilities. As a result, people are not heading the demands and requests for understanding, or the statements that “… all is good and they have all the answers.”

Other Factors

First, a number of employees and others receiving government benefits, at times greater than their normal wages, are refusing to go back to work. Viable businesses therefore, are unable to reopen properly. It will be interesting to see what happens if and when those workers seek to return to work.

At the end of November, we still hear of stories where businesses cannot get employees unless they are paid above “X” dollars above government handouts. In addition, there are many people who are just not prepared to do the work which is available because it is “too hard”, or they are not prepared to go where there is plenty of work in regional areas of Australia.

A number of unions still do not appear to understand or accept that recession, or at least a very bad business downturn is with us. We still see their demands for more and more benefits and wages. In the case of many smaller businesses, there is simply no money left to pay these demands.

As a result, the demands for more, work against the employment of people. Many businesses owners will not forget and therefore continue to look for other ways and methodologies to operate their businesses for a PROFIT.

The story of the two banks continues to play out with a great disconnect between the central banks and retails banks. The central banks are advocating debt and spending is good, saving is bad. The retails banks are saying on the other hand, because there are so many risks, and interest rates are so low, we require security to lean. 

The Positive Aspects noted from September to November

The actions of Governments have continued to seek and offer what they can to support people who have lost their jobs, or to keep businesses from closing down. These actions are designed to mitigate the worst effects of the anticipated recession; at least for the short-term.

We must also applaud all the organisations and people who continue to support those less well off, or lonely, or those which have lost their jobs. It is pleasing to also note the efforts of local sporting organisations which try to look after their members and supporters, often without any support from governments.

There are inspiring stories in the media of those businesses and people from all walks of life and circumstances, which have adapted and are creating new products and services. The range of the new or adjusted products and services are almost never ending. Hopefully many of these efforts will continue to be profitable well in to the future.

Many businesses are learning and adapting to new ways of working with their suppliers, customers and employees. Through collaboration comes a better understanding of each parties’ needs and finding better ways of doing business. There are many interesting stories continuing to show that new businesses are being created out of old ones, or new innovations.

Towards the end of November, we have seen various states starting to reduce the lock-downs and people are able to go about their business more freely. There has been a nice lift in spending in many areas towards the end of November as a result. 

In Summary

There have been few bright spots showing up through the September-November period, particularly with increased consumer spending as people are now allowed to go out more. However, we still continue to see the worst of behaviours of the people and organisations which we rely on and or, look up to for guidance.

In addition, the lack of business acumen, coupled with a lack of urgency, is also an inhibiting factor in the ongoing viability of many businesses. Perhaps a degree of what is happening is due to a what I call “COVID19 and recession fatigue”. This fatigue could well be due to the pressures of what seems to be a situation with no apparent light at the end of the tunnel and ongoing negativitve projections for the future. Combined with the daily grind of ongoing work required to just survive feelings this “fatigue” is understandable. 

The real problem we all face, is that apart from those which are already experiencing the worst of times, the real pain is yet to be experienced. That time is still six to twelve months away. In the meantime, for most of us, despite a few positive factors, what we will see are the negative factors slowly multiplying.

If you have any questions, require any further information or need support, contact kim@creditmatters.com.au or telephone +61 3 9886 6707.  Ah: +61 3 9802 0608, or Mb: 0411 649 261.

Introduction from December 2020 to February 2021

Three months have passed since December 2020 and the COVID19 virus and its affects have continued to dominate nearly all aspects of our personal, social and business lives.

It’s clear this virus continues to be a real problem, especially as it is now mutating and has reasserted itself in many countries.

Many of the negative business and outstanding debt issues, which are yet to be felt, remain in place. It also appears that little has changed, in the mindset, of many business people who appear to act as though barely anything has changed within their business.

The Downside of the December to February period

Business

In Australia

It is still apparent, that few business people have realised that doing business has changed due to the recession. Many still seem to be fooled that all is well because retail in most areas was doing okay; housing and share market values were improving leading up to Christmas and in to the beginning of 2021. Retail sales were especially on the improve.

The above situation is unlikely to continue however, due to the detrimental effects of constant border closures in Australia. Meanwhile since Christmas, the plight of the tourist, arts and sports communities continues in all states.

The thoughts of the captains and senior managers of large corporate business make interesting reading, (if you have followed their statements in the media). Most of their comments seem to indicate a lack of interest in protecting their business’ reputations, ensuring revenue from sales is collected as quickly as possible or in quickly paying down their debt(s).

Rather, we see the same old objectives of cost cutting, staff training, outsourcing, automation, digital transformations, retrenchments, taking advantage of cheap interest rates etc. These strategies have been popular in the past. However, a number of these strategies will now cause more damage than benefit. After all, interest rates are unlikely to keep falling and can only go up, especially if inflation occurs

Furthermore, too many zombie companies still exist. The negative effect on suppliers’ sales and accounts therefore is yet to be felt. When the wholesale support stops, the real pain will begin, and no business, especially those offering B2B credit will escape unscathed.

Many people involved with businesses which are not doing well, or just surviving, are still not asking the questions they should; about the possibility of insolvency. This is despite warnings from insolvency administrators and other business professionals who are increasingly advising directors and owners that this may be a wise action to take.

Globally

The situation in many countries is even worse than in Australia; due to constant lockdowns, border closures, and local wars. These are the actions which curtail the movement of people and cause disruption to normal business practices. Businesses are closing faster than ever. Whole industries, as in Australia, are affected negatively due to a lack of people going to face-to-face conferences, entertainment venues and sporting events.

Furthermore, businesses and peoples’ spending habits are changing; even as we write this report. The volume of consumer sales of discretionary goods and services is volatile, ranging from the positive to the negative, depending on the business needs. Businesses are now also in many cases, currently reducing their investment spend. Furthermore, much of their current spending is now on compliance, and/or on changing their work structures, as they try to survive in a COVID world.

Government and Other Support

Short term support by governments, creditors and debt collectors is just that, short term. When the day comes to start paying the bills and deferred debts again, that is when the real problems will surface.

A number of government support programs are coming to an end in Australia as it is suspected they also will in other countries. The current level of support is becoming increasingly unsustainable and will have many negative consequences in the years ahead. Of course, there are those countries which will continue to print money and offer support, irrespective of costly repercussions to their citizens over the long term.

Government initiatives are still being fine-tuned as governments try to keep specific businesses and industries viable and people in jobs. Unfortunately, reviewing what is on offer, many of these initiatives will arrive too late, or be insufficient to keep businesses alive and their employees in work. Alternatively, many of the initiatives will be wasted on the wrong targets.

Lack of Urgency

Government handouts, rental deferrals and a stay on insolvency requirements are also coming to an end in Australia. However, there is another bogyman sitting on the sidelines which has also taken a benevolent view of payments to date. The ATO (Australian Taxation Office) may have been willing to assist in the short term. We note however, they are already advertising that businesses will need to start paying their various taxes, employee superannuation, and BAS etc.

The time for all zombie and battling businesses to get their affairs and commitments in order, is quickly running out. Even worse for their suppliers, is the fact that any existing debts at the time these businesses close are unlikely to be paid, plus there is the likelihood that insolvency administrators will seek the return of preferential payments made before the closure.

It would appear the situation above will be similar in many other countries, which will also negatively affect global exporters.

In spite of the above factors, it also appears there still seems to be little urgency from business people, in any country, to try and protect themselves and their businesses proactively.

The business people who are aware and trying to do something, fall in to two camps.

The first camp is those with a strong emphasis on proactively (i) collecting debts owed to them, (ii) clear debts they owe and (iii) build up cash reserves. More importantly, they are enacting strategies that show no sign they are in a panic. In doing so, they are also sending signals they are operating within normal business terms and not receiving preferential payments. In this operating mode, they are protecting their business and financial reputations.

In the second camp are those who suddenly realise that their business is in trouble. In an effort to survive, these businesses exhibit signs of panic. As a result, they rush around collecting all the debt they can, in such a clumsy manner, it sends out the message they are in trouble. In addition, they are also frequently forgetting the principles of good business. As a result, their day to day operations become sloppy and inefficient.

It is the second camp of businesses which get in to the most trouble through a failure to quickly and professionally collect their outstanding debts, many of which may be subject to preferential payment action. Even if these businesses survive, their reputation and standing with their customers is usually tarnished for many years.

Changes in the Major Cities

As lock downs continue, border closures go up, as a result, there is a serious lack of tourist and visitors. The major cities of the world therefore are desperate to avoid becoming ghost towns. It is only now that city counsellors are starting to realise, that the “old normal” has gone, at least for the short to medium term. Consequently, the people who mean well and are still advocating businesses to return to the city as if nothing has changed, are potentially wasting their time and money.

Trends from overseas cities show they are being reconfigured in many different ways by their remaining citizens. A number of changes are positive and others are negative. Whilst a large number of people are permanently leaving the city altogether, others are moving to different areas within their cites.

Business people, city counsellors and governments are wanting people to work and shop again in their major cities. Unfortunately, due to the constant lockdowns, everybody is losing confidence and businesses are closing for good. With major tourist groups and conferences not returning in the short-term, this will exacerbate the situation even more.

Consequently, it is unlikely that major cities will be attractive to the new social infrastructure type businesses for some time. This begs the question: “How do the major cities survive intact in the meantime until the people return?” It appears until city counsellors and business people change their vision and focus on reconfiguring their cities, many of their efforts will be in vain.

Pent Up Demand Recovery

The theory is, as people are saving and not spending for many different and logical reasons, the pent-up demand for buying will soon see the retail and consumer business environment recover.

Unfortunately, this theory is not always backed up by the real world. Yes, as lock-downs have been periodically lifted, there has been some increased spending. However, it has levelled off since the traditional Christmas period. With new lock-downs around the world, and doubts, by many, on the effectiveness of vaccines, businesses and people have stopped spending again. Due to the inconsistent information, the uncertainty continues.

No one is sure of anything anymore, or what the new normal will look like. People who are naturally conservative, and/or frightened of the future, are saving, paying down debt and only spending money on the essentials, or perhaps occasionally on a few small luxuries.

Whilst there may be pent-up demand, we know much of the money provided by government handouts has been already used-up on clearing debts, or just surviving. We also know that money spent on drugs goes on unabated, and increased expenditure on alcohol and gambling is continuing.

We also hear evidence of large quantities of money being lost to scammers and fraudsters.

In another sign of the times, the share market seems to be the new casino-of-choice as people. Currently we note many young, first-timers, or the naïve, think that the share market always goes up. Already we are hearing of losses as people speculate on which direction the stocks will move. Goodness knows how many will suffer huge losses, should the markets fall again to any major degree.

So where is all the money going to come from to fund the pent-up demand theory?

Destruction of Trust

Another disturbing factor has become obvious. It is to see the people and organisations we all depended on, or looked up to, flounder or actively work against the good of the communities in which they operate or serve.

These factors were presented earlier and it appears, those that we rely upon to lead the way, are still avoiding their moral and civic responsibilities. As a result, people are not heeding to the demands, (and requests) for understanding, or the statements that “… all is good and they have all the answers.” Which they clearly do not!

Other Factors

There is sound evidence that many employees, and others, receiving government benefits, at times greater than their normal wages, are refusing to go back to work. Viable businesses therefore, are unable to reopen properly. It will be interesting to see what happens if, or when those workers seek a return to work.

At the end of February, businesses still cannot find employees unless they are paid “X” dollars above government handouts. In addition, there are many people who are just not prepared to do the work which is available. because it is “too hard”, or they are not prepared to venture into regional areas of Australia – where there’s plenty of work.

A number of unions still do not appear to accept that the recession, or, at least, a very bad business downturn is with us. We still see their continued demands for more and more benefits and wages. As a result, many of the unions which are demanding more increases, are working against the employment, and benefit of their members. In the case of many smaller businesses, there is simply no profit leftover to pay these additional demands. Many business owners therefore continue to look for other ways and methodologies to operate in hope of producing a PROFIT.

It is therefore pleasing to see against the above trends, that there is an initiative currently being work out. We have sighted evidence that a new employment arrangement is being brokered with the unions to help small businesses. Whether it eventuates, and/or amounts to anything is another matter entirely. We all live in hope that it will become a reality.

The story of the two banks continues to play out with a great disconnect between the central banks and retail banks. The central banks are advocating debt and spending is good, saving is bad. While, on the other hand, the retail banks are saying, because there are so many risks, and interest rates being so low, they require security to lend.

The Positive Aspects noted from December to February

Governments have continued to offer what they can to support people who have lost their jobs, or to keep businesses from closing down.

We must also applaud all the organisations and people who continue to support those less fortunate, or lonely, or those which have lost their employment. It is pleasing to also note the efforts of local charities which continue to try and support the less well off. Sporting organisations are also trying to look after their members and supporters.

Unfortunately, many organisations which support others are doing so without any support from governments, although they (Governments) also benefit indirectly from the work of these organisations.

There are inspiring stories in the media of businesses and individuals from all walks of life and circumstances, which have adapted and are creating new products and services. The range of new or adjusted products and services are almost never ending. Hopefully many of these efforts will continue to be profitable well in to the future.

Many businesses are learning and adapting to new ways of working with their suppliers, customers and employees. Through collaboration comes a better understanding of each parties’ needs and finding better ways of doing business. There are many interesting stories continuing to show that new businesses are being created out of old ones, or new innovations.

One major benefit of the lockdowns and state closures, has been an increase in visitors to the regional areas to support local businesses. As more people leave the big cities, and with increased numbers of people visiting regional areas, hopefully there will be a better standard of support services in these areas. Of course, this will be one of the major conundrums for all governments. Do they continue with infrastructure spending that benefits major cities, or do they spend on the regional areas which see an influx of people?

In Summary

There have been a small number of positive aspects which continue to give businesses hope from the December-February period. There has been an increase in consumer spending as people are now permitted to leave their homes more often.

Regretfully, we continue to see the worst of behaviours of the people and organisations which we rely on and/or, look up to for guidance.

Many business people are still in denial of their situations, and therefore, are taking little proactive action to restore, or confirm, their payment and financial reputations. As a result, with the lack of business acumen and urgency, the ongoing viability of many businesses is in question. Undoubtedly, with many people still seeing no light at the end of the tunnel and the ongoing negative projections of the future, this bodes ill for all of us in the future.

The real problem we all face, is that apart from those who are already experiencing the worst of times, the real pain is yet to be experienced. That time is still six to twelve months away. In the meantime, with few positive factors visible, the truth is that the negative factors are slowly and actually multiplying.

If you have any questions, require any further information or need support, contact kim@creditmatters.com.au or telephone +61 3 9886 6707.  Ah: +61 3 9802 0608, or Mb: 0411 649 261.

Introduction from June to August 2020

Another three months have passed in 2020, where the COVID19 virus and its affects have continued to dominate all aspects of our personal, social and business lives. It is interesting to note the variety of approaches by different countries, and even the states within the same countries, on dealing with this virus.

What is clear is that once an area is clear of the virus, despite the best efforts of the authorities, cases of the virus can still reappear. New Zealand is a perfect example which had appeared to be clear of the virus for some time.

The Downside of the June to August period

Business

To date, we have seen how quickly the virus has affected the world economies and the number of sick people and deaths world-wide. Unfortunately, despite all the losses, many people and the majority of the business community still do not get it. The world has changed around us dramatically, and we will continue to be negatively affected for many years. The old ways of doing business have changed.

What I really mean by that is the old ways of the last forty or so years have changed. The traditional ways of doing business haven’t. In the last 40 years we have seen many business models tried and proven to be wanting, even in the good times, let alone in this economic climate. The GFC proved that the fancy new ways of doing business was just a warning that traditional ways of doing business were essential for survival. It was a warning that has largely been ignored.

The businesses which currently appear largely unaffected in an operational sense so far, have been those which understood the importance of the proven age-old business practices. Most of these businesses:

• had little or no debt;
• cash reserves;
• valued and understood the importance of good business discipline;
• had a good business reputation;
• a strong people culture; and
• a respect for their customers and suppliers.

Reflection of these prudent and proven business practices can be found in every successful businesses’ accounts payable or accounts receivable ledger.

Unfortunately, some of these businesses may still go out of business because of external factors they cannot control, which include:

1          government and unelected bureaucratic dictates made by people who have never operated a business;

2          politicians and bureaucrats who are still playing politics instead of acting for their communities;

3          supplier and customer frauds much of which is supported by do-gooders, government directions and non-government organisations;

4          costly legal action to defend the business’s rights;

5          the removal of creditor’s rights in some jurisdictions to pursue legal costs even where there is a legally binding contract allowing such action;

6          preferential payments to be repaid or defended in the future, etc.

Many other businesses which may be already trading insolvently, are still operating because they are:

1. able to convince their customers and suppliers into believing their business is worth dealing with;
2. zombie businesses surviving on government handouts, cheap interest rates and slow paying their suppliers;
3. naïve business people who believe they can wait out the current slowdown and then trade as if nothing has changed; or
4. living in the hope of finding a “white-knight” investor to save them from insolvency and prevent them losing everything.

Government Support

Short term support which has been offered by governments, creditors and debt collectors to keep many enterprises going, is just that, short term. When the day comes to start paying the bills and deferred debts again, that is when the problems will really occur.

Lack of Urgency

In spite of the above factors, it also appears that there is no urgency in the business community to strengthen their business structures and processes to withstand future problems. For instance, organisational records are increasingly out of date, collecting outstanding accounts, answering critical customer enquiries, seeking early payment to protect against preferential payments or engage debt collectors, etc. These are important and essential factors which are essential components of survival as we work our way through the recession.

The engagement of professional employees in conjunction with the implementation of sophisticated strategies, are missing within many of these same businesses. Again, these factors are another component which may help avoid the worst of any problems caused by the recession.

Changes in the Major Cities

A further demonstration of the changes ahead can already be seen in the major cities of the world. People and businesses are leaving and many will be on a permanent basis. Those businesses which are leaving or not reopening, include the supporting infrastructure type businesses such as florists, hairdressers, dry cleaners etc. In addition, the businesses which supply the social needs of cities, for example, cafes, restaurants and theatres etc. will also be slow to return because of the lack of paying customers. It is these businesses combined, which have made the cities so vibrant and liveable.

History shows that after disasters or pandemics have occurred, there will always be fewer operating businesses, affluent residents and families with young children left in the major cities. Consequently, there will be less money to maintain the pristine appearance and fun elements which make the major cities so liveable. The environment will furthermore be less inviting due to the changing look of the city which will worsen due to vacant shops for lease or sale, alongside the untenanted business and residential buildings. With reduced incomes, owners and landlords will be spending less money on maintenance and the appearance of their buildings.

In view of the above it is very likely, again as history shows, the poor, homeless and petty criminals will return to the cities. These people will return because the city will now be more affordable and provide them with the environments in which they can survive.

Pent Up Demand Recovery

There is currently much talk of the regeneration of business and the economy will occur naturally through “pent up demand” when the lock downs and restrictions are lifted. However, current evidence suggests otherwise as frightened people are paying debts, saving and now spending differently.

Meanwhile, those people on government handouts have largely spent their money on just surviving, paying rent, alcohol, or gambling, and so this money is already gone.

Finally, there will be people unable to find work, or who will become unemployed when government support is stopped. This situation will be compounded when the periods of grace regarding insolvency or bankruptcy, debt collection and rent payments are removed. Once the zombie companies start closing down and other business people realise their business is unsustainable, the numbers of unemployed will further increase.

Each of the above employees and business owners who no longer have an income other than from a pension or other benefit, will probably have debts built up which need to be repaid. Again, a further drain on finances available for future spending capabilities.

Destruction of Trust

Another disturbing factor has become obvious. It is to see the people and organisations we all depend on, or look up to, flounder or actively work against the good of the communities in which they operate or serve. For instance, we see:

1          politicians and their senior bureaucrats playing politics and lacking the compassion and a level of common sense expected to help people with real-life problems;

2          politicians and their senior bureaucrats refusing to accept responsibility for their actions, and equally important, failing to learn from these mistakes, nor are they rectifying their procedures to prevent a future reoccurrence;

3          a number of major corporate businesses taking government handouts whilst refusing to pay their suppliers, and or, still paying bonuses to senior management and shareholders from “profits”;

4          a number of unions and their representatives which act as though the recession is not here, continue their actions based on historical ideological thinking, and demanding more and more from businesses of all sizes;

4          postal services not employing the resources required to maintain efficient services because delivering mail to people and business customers is deemed not as important as delivering parcels to those same customers.

Two Other Factors

First, a number of employees and others receiving government benefits, at times greater than their normal wages, are refusing to go back to work. Viable businesses therefore are unable to reopen properly. It will be interesting to see what happens if and when those workers seek to return to work.

Secondly, are the signs of Covid19 and recession fatigue where people and organisations of all types, seem unwilling or unable to see any positives. It is as though the problems are so great, there is nothing they can do proactively to take advantage. Regretfully, this situation is accepted by these people and organisations as a given. Their attitude is therefore unlikely to change until there is guidance from the authorities on how we can live with the pandemic and still operate successfully.

In the meantime, proactive people and organisations which may include competitors, could be taking the opposite strategy and seeking better ways of doing business. It is these businesses which will gain an advantage over those that are sitting back disillusioned and not doing anything.

The Positive Aspects noted from June to August

The actions of Governments have continued to seek and offer what they can to support people who have lost their jobs, or to keep businesses from closing down. These actions are designed to mitigate the worst effects of the anticipated recession; at least for the short-term.

We must also applaud all the organisations and people who continue to support those less well off, or lonely, or those which have lost jobs. It is pleasing to also note the efforts of local sporting organisations which try to look after their members and supporters, often without any support from governments.

There are inspiring stories in the media of those businesses and people from all walks of life and circumstances, which have adapted and are creating new products and services. The range of the new or adjusted products and services are almost never ending. Hopefully many of these efforts will continue to be profitable well in to the future.

Many businesses are learning new ways of working with their suppliers, customers and employees. Through collaboration comes a better understanding of each parties’ needs and finding better ways of doing business.

It is also pleasing to see the number of businesses sending their employees “thank you” or “care packages” to help them get through these tough times. Meanwhile, other firms are being understanding of their employees who have to help with their children’s schooling, or need to care for others in their family.

It is the “thank you notes” from the grateful employees of these businesses which is fantastic publicity and which does not go unnoticed. These actions all contribute to building hope for the future, plus enthusiasm and increased mental fortitude.

In Summary

Amongst the few bright spots showing up through the June to August period, we continue to see the worst of behaviours of the people and organisations which we rely on and or, look up to for guidance.

In addition, the lack of business acumen, coupled with a lack of urgency, is also an inhibiting factor in the ongoing viability of many businesses. Perhaps a degree of what is happening is due to a what I call “COVID19 and recession fatigue”. This fatigue could well be due to the pressures of what seems to be a situation with no apparent light at the end of the tunnel and ongoing negativity projections for the future. Combined with the daily grind of ongoing work required to just survive feelings this “fatigue” is understandable.

The real problem we all face, is that apart from those which are already experiencing the worst of times, the real pain is yet to be experienced. That time is still six to twelve months away. In the meantime, for most of us, despite a few positive factors, what we will see are the negative factors slowly multiplying.

If you have any questions, require any further information or need support, contact kim@creditmatters.com.au or telephone +61 3 9886 6707. Ah: +61 3 9802 0608,

or Mb: 0411 649 261.Copyright, August 2020

Prior to the acknowledgement of the recession, were warnings ignored or suppressed?

There had been some disquiet in the media about the possibility of another business downturn or recession prior to 2018. This foreboding of concerns continued throughout 2019 as more people started to question the business realities around them.

It would appear, these warnings were largely ignored because of the more favourable news being presented by those who saw no such problems. In addition, those with a focus on positivity, had agendas which meant they didn’t want to alert the general populace of any possible negativity.

Unfortunately, we seem to live in an era where people neither like to hear of anything negative, nor review history in a positive light. We know however, that there are many lessons which can be learnt by studying our history.

We know of course, with the advent of the COVID-19 virus, a recession is now upon us. Whilst many blame the virus, this event overshadowed all the other indicators that a recession was forthcoming in the near future.

The Recession from February to May 2020

In the first months of 2020, we had seen a varied range of responses, (depending on individual situations) from each enterprise. These responses ranged from panic and organised chaos, through to innovative solutions and actions, or “steady-as-she-goes,” as though nothing had changed.

The Downside of the First Three Months

From the very start, many organisations had displayed a lack of concept, or had failed to make any preparations for a potential downturn or recession. As a result, many of these enterprises did not have the financial resources available to “ride out” an economic catastrophe. We know this as fact because of the number of them that were unable to survive even the first three months, of government responses to the virus.

Other enterprises saw potential insolvency and wisely took steps to protect what assets and reputation they have, by calling-in Administrators. Many other enterprises are struggling to survive. Many of these are deemed “Zombie” businesses as they are only surviving on debt at low interest rates, or government support, or by slow (late) payments to their creditors and suppliers.

Management in some cases have shown a level of panic; this being a natural reaction of those unprepared and revealed their lack of understanding toward positive possibilities, which a recession offers. It is as though they foresaw nothing, and now believe that economic activity simply ceased overnight due to COVID-19. Although this situation is true for some, it is not yet a reality for others.

As a consequence, employee hours were reduced indiscriminately, or employees have been terminated without due regard for the consequences. By taking these actions, management is also showing they fail to understand the seriousness of the situation, in that business is now in a war-of-survival and only the fittest will prevail. This means:

1. collecting outstanding invoices quickly, and in a manner, which does not draw attention to insolvency administrators now, or in the future;
2. maintaining excellent standards in customer service;
3. fixing and eliminating errors that cause mistakes which are expensive in time and/or money to repair and/or provide customers more opportunities to pay even slower than normal;
4. updating the accuracy of all customer and supplier files;
5. ensuring all trading agreements or credit applications and contracts are in order;

It is more noticeable that “people-to-people” communication, is now more difficult due to a lack of appreciation of its importance in the business environment. Due to a lack of investment in the appropriate technology and the under employment of personnel, it is almost impossible to speak with a person directly. This is a major problem moving forward. As management has emptied their offices of people, there has been little, (or not enough) provision for telephone interaction to be transferred to employees working from home.

Continued communication with clients and suppliers will be a key component for survival. Early planning for the provision of appropriate technology enabling smooth telephone redirection of contacts, while employees are required to work from home, will be essential.

We also note that many business models have proven to be totally unsuitable for business downturns and recessions. No business environment stays steady over time. It is not surprising therefore, to note concepts of “just in time” replaced with “just in case” purchasing. In addition, it is noticed that outsourcing of essential functions in many cases, has become less sustainable.

Short term support has been offered by governments, creditors and debt collectors to keep many enterprises going. Unfortunately, we have also witnessed the worst in human nature, with people milking or taking advantage of the benefits provided.

The Positive Aspects of the First Three Months

The actions of Governments have largely been laudable as they have shown a willingness, where possible, to support people who have lost their jobs and businesses which have been forced to close down. These actions were designed to mitigate the worst effects of the anticipated recession; at least for the short-term.

As business enterprises in specific industries or categories have disappeared, others have kept going as usual. It is the latter businesses which have proven, that with the right business model, at least for the short term, a business can continue to operate in adverse conditions. The performance of these businesses has been inspiring, as others have descended into chaos.

Those businesses which are surviving, have done so by understanding:

1. a recession or downturn was a possibility and had planned accordingly;
2. sought to proactively reduce debt owed by the business and the debt owed by customers;
3. the importance of business disciplines;
4. the proper use of technology and employment of quality employees as essential;
5. the value of a positive organisational culture, etc.

Pleasingly, other businesses have adapted remarkably well via innovation and the willingness of their owners and managers in manufacturing new products and developing new services. Many of these businesses, have survived or done markedly well under the circumstances.

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In Summary

It would be fair to state that in the first months we saw a mixture of expected behaviours of the business community, which were both deflating and positive.

From a negative perspective, we saw how few businesses were prepared for any sort of business downturn. As a consequence, many current business models have been found to be unsuitable for the current economic environment. The evidence of this factor has been the financial fragility of these businesses, a number of which are now no longer operating.

We have also seen the panic by management to implement amended operating processes and an inability to understand the future negative repercussions of their actions.

Regretfully, we have seen the demise of many businesses with the consequence of increased unemployment. It is anticipated; there will be many more of these negative events within the next 12 to 24 months.

On the positive side, we have seen governments trying to mitigate the worst of the effects of the shutdown with direct financial contributions to individuals and businesses.

We have also seen how the business community has shown the ability to develop new products and services whilst adapting to the changing needs of their customers, and even acquiring new customers.

It will be interesting to note what happens in the next three months.