Australian Receivables Limited (ARL) offers a return to traditional, client service based operations, supported by leading edge technology and delivered by highly motivated and professional staff. We have a strong focus on end-to-end customer service through our National network of offices. This is underpinned by a unique web based system, which provides a truly interactive environment for the management of your receivables.

International Recovery Solutions, “IRS”, is a successful organisation that specialises in Debt Management, Investigations, Locations and Skip Tracing of debtors and persons of interest.

Our services extend Australia wide with over 40 years combined industry experience.We are highly professional and fully compliant and are committed to quality and continuous innovation. We strive to deliver a premium service to all our clients.Growing rapidly thanks to the positive reputation we enjoy, our company is dedicated to meet the individual needs and concerns of our clients in a personal and efficient manner.

At International Recovery Solutions our speciality is hard to find debtors and persons of interest that simply cannot be located using 'standard' skip tracing techniques. While the use of computer-based data retrieval has resulted in significant gains in the skip tracing business, total reliance on a technological approach more often than not provides misleading or outdated information.

Instantly have vital information at your fingertips. Collect! automates and streamlines collection, administration, reporting, letter writing and accounting functions, giving you the results you need. Collect! can develop and adapt as your business needs change. You can define your own business rules and automate your operation to maximize profit and work flow with Collect!

creditcollectis a debt collection & credit management agency specialising in effective credit management solutions for small and large organisations.  We aim to be seen as the leader in the industry for “case sensitive” credit management with a strong emphasis on both our own and our clients’ brand and reputation. 

Since commencing operations in 2001, creditcollecthas steadily grown to today supplying debt recovery services to regional and national clientele, in both the private and public sectors. creditcollecthas experienced exceptional, on-going growth of 20% per year for the past 4 years. This rate of growth is a key goal for the business and part of the overall Strategic Business Plan.

One of our key strategies to manage this growth has been the establishment of business divisions within the company – Local Government and Water Industry, Large Corporates & Legal Administration, Consumer debt along with Medium & Small Business. This structure has enabled us to build dedicated teams focused on retaining our “small business” ethos of treating clients and customers in ways that uniquely suit them and their businesses.

A good example of this is the success creditcollecthas had in becoming the preferred supplier of debt collection services to Local Government and the Water Industry in Gippsland. We are currently contracted to five out of the six councils and all four Water Authorities that service the greater Gippsland area as well as Southern Rural Water.

Our successes have also been rewarded in recent time with creditcollectbeing named as a finalist in the 2011 Telstra Victorian Small Business of the Year Awards and winning the overall 2011 Business of the Year in the Bendigo Bank Gippsland Business of the Year Awards.

creditcollectis very proud of its achievements in these awards and credits a great deal of its success to the dedicated, professional and loyal staff who give excellent service both to our clients and their customers.

Our tailored and personal approach differentiates us from our larger national competitors. We are proud of the fact that given the high level of “client churn” in our industry, we have not lost a major client since our inception ten year ago.

Key factors in the success of our business include

• Our exceptional team

We invest heavily in our recruitment process, to ensure we get the right caliber of personnel. We also dedicate time and resources to strong training and performance review systems. We’re proud that the last five receptionists employed at creditcollecthave all progressed to more senior roles within the team. Fostering this culture of professional development within a fun and enjoyable workplace ensures that we are always an employer of choice.

• Our strong client relationships.

Our strong client account management team is dedicated to developing tailored solutions and partnerships with our clients and their businesses.

• Our tailored, personalised service.

We recognize that one credit management solution does not fit all.  Each client is different and requires its own unique collection process.  This means we tailor our telephone conversations, letters, timeframes and reporting according to our client’s requirements.  This results in excellent collection results and a high level of client satisfaction.

·       Our non-call centre approach
creditcollecthas a personalized approach and each client is allocated a specific account manager who deals directly with you and your customers.  This gives both you and your customers one point of contact in regard to all matters.

·       Progressive, Technology driven organisation
Recently updated computer servers and managed service agreement along with upgrade and conversion to new collection system makes up one of the most advanced collection agencies in the state.

·       Ability to deliver

creditcollecthas the ability to meet all the requirements of the tender which include:

• Telephone Calls
• Letters
• Field Calls
• Company and Title Searches
• Location Searches
• Data Cleansing and Telephone Number Searches
• Issue of all court and enforcement proceedings
• Management of payment arrangements

For ten years we have been successfully providing debt collection services for the Water Industry, Local Government, corporate and consumer clients and we are sure that we can meet the specific needs of your organisation into the future.

Forbes Dowling Lawyers Pty Ltd

Forbes Dowling Lawyers Pty Ltd (Forbes Dowling Lawyers) has developed a reputation for providing accurate, expert advice and a fast, efficient legal service. Their offices are located within the same premises as ARL, a leading receivables management company, providing ready accessibility to ARL’s staff, management and clients.

Forbes Dowling Lawyers focus on acting for creditors. The firm specialises in the areas of debt recovery, commercial litigation and insolvency  acting for all clients across the areas of banking and finance, commercial and local government. Forbes Dowling Lawyers appear in all courts from the Magistrates Court through to the Supreme and Federal Courts, handling commercial litigation matters and complicated enforcement procedures such as bankruptcy, winding-up and sale of property for Councils and Water Authorities.

Forbes Dowling Lawyers provide a cost effective, value for money service and pride themselves on achieving the best possible outcome for the client. As an incorporated legal practice providing services to credit providers, Forbes Dowling Lawyers is able to offer a vast range of services to clients in the credit industry.

Forbes Dowling Lawyers services include those listed below, and additional services are available on request.

The ARMS Global Group

An Australian owned and operated company, The ARMS Global Group Pty Ltd (ARMS) was established in 1975.  Since then ARMS has assisted many government and commercial organisations manage credit risk and debt collection procedures.

By providing effective debt collection and credit management services, ARMS acts as an extension of your accounts department  to help settle your outstanding debt as quickly as possible with our “firm but friendly” approach.

We are committed to adhering to all applicable laws, regulations and accepted professional and ethical standards for the collection of debts.  Having worked for a number of different financial and government organisations, ARMS meets or exceeds Australian and New Zealand legal ethical standards and all relevant licenses and bonds are held by appropriate company officers.

ARMS provides a personalised and responsive service backed by extensive industry knowledge, the latest technology and advanced compliance systems. We offer every client a dedicated officer to provide day-today service and support and ensure you have direct access to the entire management team.

To find out more about what ARMS can do for you, contact us at your nearest office or send us an email at sales@armsglobal.com.au or call us on 1800 007 886.

Welcome to Effective Credit Management

Effective Credit Management specializes in commercial debt recovery. ECM now services key commercial accounts with a strict emphasis on collection results and professional attention to maintaining a good and effective credit policy.

Whilst we are also mercantile agents, our service is that of credit management.  We believe in practicing prevention rather than cure as in many cases there is no cure for a bad debt currently available.

Therefore at Effective Credit Management, you have the support of professionals from both worlds of commercial debt collection and credit management. As Debt Recovery and Credit Management with Training are our core strengths, we are pleased to offer you cost effective and focussed support that will improve your cash flow.

At Effective Credit Management our experience has been that the timely collection of the accounts receivable ledger is a vital key to business success. We believe that the effective use of a reputable third party collection agency within the debt recovery process, will have a very positive impact on the cash flow of a growing business. We are confident that our experience and expertise in this important area will be beneficial to your business and we invite you to discuss how best we may support you and your business.

Mike Howard and Faye Whiffin have been both engaged in the Credit Management profession since 1980 and have gained a significant insight into what works and what does not. It is our stated belief that prevention is better than the cure and hence our focus on credit training, credit policy implementation together with a common sense approach to collections, litigation and insolvency.

Effective Credit Management is a proud member of the Institute of Mercantile Agents and ACA International with both these respected organisations demanding a high level of Ethics and Compliance both here in Australia and in the United States where ACA is headquartered. Mike and Faye are long serving members of the Australian Institute of Credit Management and are well credentialed to assist you in all credit related matters.

Global Credit Solutions (GCS) is one of the world's largest credit management specialists. With more than 4,000 people, employed in over 90 countries, GCS has the resources to ensure that you are protected from risk wherever you might be trading.

ASI Services Pty. Ltd. has been efficiently servicing the legal industry for more than 15 years.  We specialise in the area of serving all manner of legal process and performing pre and post legal interviews of debtors.  All our local process servers are licenced Commercial Agents and have an excellent knowledge of the Geelong and surrounding area.   ASI Services is a member of the Institute of Mercantile Agents and of the Association of Investigators & Security Professionals and our Director was an active member of the Private Agents Consultative Committee and the Private Agents Industry Council.

The area we directly cover extends from Little River to Apollo Bay including the Geelong and Colac districts.  We can also arrange for service through out Victoria and Nationally.

We have developed an excellent working relationship with many local solicitor firms and we continue to provide them with the efficient service they have come to expect.  We also service the needs of a number of other large Geelong and Melbourne based firms and many financial institutions and Government agencies. 

ASI Services prides itself on how fast we action all our work.  In most cases work is done within 5 days (collected, served, sworn and delivered back to our client) but in reality, should you choose to use ASI Services, you will find it will not be unusual to have work returned to your office within a 24-48 hour period. 

We have a number of full time process servers who service the local area and we are experienced in serving all manner of process.  Of course if necessary, we are also able to arrange for services throughout Australia.